For warranty claims, please email us at firstname.lastname@example.org, and our technical team will contact you for quick troubleshooting and arrange the warranty if required.
All products purchased are NOT eligible for refund or return.
You will be responsible for paying for your own shipping costs for returning your item unless the product arrives damaged or defective. Shipping costs are nonrefundable.
Don’t worry if the courier service lost your parcel. We will try our best to help you. Your parcel is considered lost when there is no tracking update after (from the last update) as below:
Malaysia: 14 Days
Other Countries: 30 day
*This policy is not valid for customers that refuse to accept/pay the tax or handling fee.